Job Description: The Help Desk analyst must have a strong technical background and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and patient when supporting our end-users ranging from students to Administrators. Responsible for supporting District 54 software applications, Teacher and Student laptops, Desktops, ChromeBooks, iPads and Peripherals.
Primary Responsibilities:
- Support District initiatives regarding the integration of technology into instruction
- Serve as the first point of contact for staff seeking technical assistance over the phone or email
- Proven ability to work with a wide range of diverse users with varying technical abilities
- Proven ability to work independently or in a group setting – must be a team player
- Determine the best solution based on the issue and details provided by staff
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support through the District Help Desk Application
- Eagerness to learn new technologies
- Ability to work confidently and securely with sensitive / confidential data
- Assist with District inventory initiatives
- All other duties assigned by the Director of Information Technology or the Technical Team Leaders
Qualifications:
- Proven experience supporting technology in an enterprise environment
- Experience supporting Windows 10 OS
- Microsoft Office – Word, Excel, PowerPoint and Outlook support
- Experience with Google Workspace for Education and Chromebooks
- Experience with Apple iOS and Apple devices
- Ability to diagnose and resolve technical issues
- Excellent oral and written communication skills
- Time management and problem solving skills
- Must be detail oriented
- Asset Inventory experience preferred
- Basic understanding of Wireless networking
- Customer oriented
- Ability to plan and organize and work independently and as a team member
- A+ certification preferred
- Ability to lift 40 lbs.
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